TERMS & CONDITIONS
CUSTOMER CARE
We at Little Frothers pride ourselves in creating products and believe in our services.
As our customer you will feel that you are part of something, we are not just a brand or a service but we are here to provide a feeling of enjoyment, by wearing our products and supporting us, and being part of our Little Frothers surfing programs, and surfing on our boards you are not just another customer, you will be part of something that holds a greater inner feeling and that's being a Frother.
So tag us, write to us, enjoy the belief in what being a Frother is about as our futures aren't written in stone, its our choices that really matter.
WHOLESALE INQUIRIES
Do you believe in product quality?
Are you a retailer?
Would you like to be an affiliate?
Please message us at littlefrothers@gmail.com
PRIVACY & SAFETY
All our customers and products are secure and under the privacy policy act. Whenever you voluntarily disclose personal information on any online service or website, for example on message boards, through email, or in chat areas, that information can be collected and used by others. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
While we take reasonable steps to protect your personal information once it is in our possession, Little Frothers cannot ensure or warrant the security of any information you transmit to us before it reaches us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information.
Little Frothers may collect personal information about you, for example when you create an account, contact us, enter a competition, make a purchase or join a mailing list. The types of personal information we may collect includes your name, contact details, payment details and inquiry or complaint details. We also collect personal information through our records of your transactions and interactions (including by email, phone and online) with Little Frothers or on the Little Frothers Website. We collect personal information from you and in some cases from third parties including our related companies, your representatives and public sources.
We collect and use your personal information to provide, administer, improve and personalise the Little Frothers Website and/or our products and services, to run competitions, conduct surveys, process payments and refunds, understand you better, maintain and update our records, complete registrations, verify your identity, train and manage our people, protect our lawful interests and facilitate any acquisitions or potential acquisitions of our business. We may not be able to do these things without your personal information. For example, we may not be able to deliver your orders or respond to your inquiries.
We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be located in Australia, USA, EU countries and many other countries.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments
COACHING PROGRAM TERMS & CONDITIONS
All packages are non refundable, once purchased the package can only be changed to something more suitable to the customer if and only nothing has been used.
Packages can have one name change, this comes at a cost of $30!
Sorry for any inconvenience.
SCHOOL HOLIDAY PROGRAM, AFTER SCHOOL PROGRAM, ONE ON ONE, GROUP TERMS & CONDITIONS.
CANCELLATION / REFUND / CREDIT POLICY: Little Frothers does not offer any refunds with its school holiday programs, after school program, one on one or group sessions once booked and paid.
We are happy to accommodate a transfer or a credit for a future program or coaching session if you have to cancel a booking, please make note of our cancellation policy:
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A coaching credit may be issued by Little Frothers for cancellations received seven (7) days before your any booking start date.
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If a booking has been re-scheduled Little Frothers has the right to move this booking to an approved day or time, cancel this booking if necessary until a time that suits.
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If a booking is cancelled by the customer within 48hrs of a booking Little Frothers has the right to void this booking as a no show this is of discretion to re-do this lesson at a later time.
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All no show bookings that are scheduled to run in our booking system WITHIN 24HRS will be deemed as a "NO SHOW" and will NOT be re-scheduled after 12 hours before the due time, all bookings are made by the customer and its the customer who needs to be accountable for their own booking. LITTLE FROTHERS IS NOT ACCOUNTABLE FOR ANY NO SHOWS BOOKINGS.
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The value and conditions of any coaching credit is at the discretion of Little Frothers. All cancellations must be received in writing by Little Frothers either by email, text or via the website no refunds will be available once payment is made.
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A reminder text or email is sent for each booking to allow for our customers to re-schedule, change a booking or help remind our customers, if by chance our system crashes LITTLE FROTHERS WILL NOT BE ACCOUNTABLE FOR YOUR BOOKING, all customers are accountable for their own bookings and Little Frothers reserves the right to cancel a booking, re-schedule or terminate a booking based on all circumstances within our terms and conditions.
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If a booking is cancelled for medical reasons, a coaching credit will be provided if validated with a medical certificate. No cash refunds will be given.
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Name changes will be permitted for the same date and time of your booking.
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Refunds will not be given for partial attendance, nor will make up sessions be provided
PUBLIC LIABILITY AND PERSONAL WAIVER
LITTLE FROTHERS SURF SCHOOL WAIVER AND AGREEMENT
RELEASE OF LIABILITY, WAIVER, AND ASSUMPTION OF RISK AGREEMENT
CAUTION: DO NOT SIGN THIS DOCUMENT WITHOUT READING IT
IN ITS ENTIRETY AND CAREFULLY. BY SIGNING THIS DOCUMENT, YOU GIVE UP IMPORTANT LEGAL RIGHTS! SURFING IS AN ATHLETIC ACTIVITY, THE PARTICIPATION IN WHICH INVOLVES VARIOUS RISKS. PLEASE READ AND UNDERSTAND THIS DOCUMENT.
THIS IS A LEGAL DOCUMENT. MY SIGNATURE IS MY ACKNOWLEDGMENT OF THE CONTENTS OF THIS CONTRACT. I WILL NOT SIGN THIS DOCUMENT UNLESS I FULLY UNDERSTAND AND AGREE TO BE BOUND BY ITS CONTENTS.
I as the adult/guardian agree for my son/daughter OR myself named in this booking, or being an adult for the minor(or a minor on whose behalf a parent or legal guardian is signing this document) (hereafter “I” or “me”), acknowledge that:
I Know How To Swim And To Maintain Buoyancy In Open Water, And I Am In Good Health: My swimming skills are above those of a novice and I can maintain my head above water when my feet do not make contact with the bottom for extended periods of time.
Likewise, I am in good physical and mental health, I am not under the influence of any drugs, alcohol, or other substances which may impair my swimming skills or my ability to take and follow instructions. I am not pregnant nor am I suffering from any spinal or skeletal defect, hearing, vision or balance impairment or other physical impairment. I understand that the foregoing representations as to my physical condition are being relied upon by Little Frothers Surf School. I hereby agree to follow all rules, regulations, and instructions of Learn in Little Frothers Surf School while participating in this class, lesson, or while using equipment from Little Frothers Surf School.
There is a condition called Myelopathy that can result in paralysis below the waist. It is extremely rare and appears to result when the spine is arched. It is not conclusive who may be affected, although cases have been in adults. Prior to onset, legs may feel weak, there is back or leg pain or discomfort, possible tingling may occur with the discomfort and pain intensifying. Any of these symptoms should be immediately reported to the surfing instructor during the surf lesson.
I Acknowledge That Surfing May Be Dangerous and I Accept And Assume Such Risk: I am aware that open water activities in general, and in surf specifically, involves inherent risks. I may damage my belongings, get hurt, get injured, become ill, drown, or even die.
I further acknowledge that I have voluntarily chosen to use equipment or take surfing lessons from Little Frothers Surf School, or if the individual taking such lessons or using equipment is a minor, I have, as the minor’s parent or legal guardian, voluntarily consented to such minor taking of such lessons, or using equipment. I know and fully understand that water sports in and around surf are dangerous outdoor activities in an uncontrolled natural environment with inherent risks and hazards, where serious accidents can occur, participants can sustain property damage, injuries, illness and even die. I acknowledge and willingly and voluntarily assume all risks and hazards in surf and beach related activities in all phases of these activities from the training sessions until the conclusion of the class, lesson, or equipment lesson period, including, but not limited to those involving:
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loss of control of the surfboard or other equipment, malfunction of the surfboard or other equipment, falls from the surfboard or other equipment, collision with other participants, equipment, other surfboards, rocks, and any other man made or natural obstacles, whether obvious or not;
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judgment, decision making and conduct of the instructors;
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submersion in water, drowning;
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encounters with animals, marine life, plant life, rocks and insects;
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exposure to outdoor ocean environment, bacteria or microbes, extreme temperatures, sun, and inclement weather, including travel by foot or vehicle in any way related to this activity;
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assistance in lifting and/or carrying surfing equipment; gym/training equipment rescue related injuries;
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unavailability of immediate and appropriate medical attention in case of injury.
I understand and acknowledge that the above list is not meant to be complete or exhaustive;
that other unforeseen and unanticipated risks, known or unknown, may also exist and result in damage, injury, illness, disease, or death.
I Waive My Right To Sue Little Frothers Surf School: In consideration for Little Frothers Surf School agreeing to provide me with Equipment/training or surfing instructions and/or allowing me to participate in this class or lesson, I agree that I
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shall not make a claim or bring any action against, sue, or hold responsible, the City of Gold Coast, its employees and other agents, Little Frothers Surf School, its owners (including Cory Moore), officers, agents, employees, associates, representatives, (referred to collectively in this agreement as “Little Frothers Surf School”) or expect, require, or pursue them, to be held accountable for any damages.
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I voluntarily agree to release, discharge, and hold harmless Little Frothers Surf School from and against any and all claims of liability, even those arising out of their negligence, fault, recklessness, or any other act or omission which causes me damages, property damage, illness, personal injury, disease, or death, of any nature in any way connected with my participation in this activity.
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I also expressly agree to release and discharge Little Frothers Surf School from any act or omission, excluding acts of wanton or gross negligence, in rendering or failing to render any type of rescue, emergency or medical services.
Indemnity: I further agree, to hold harmless, defend, and indemnify Little Frothers Surf School and the City of Gold Coast from all defence costs, including attorney’s fees incurred in connection with any claims arising from the activities anticipated herein, including but not limited to those for bodily injury, wrongful death, or property damage, whether caused by or
sustained by any minor under 18 years of age or adult or/on whose behalf I am signing, or which I may have caused to spectators or other third parties, whether negligent or not, in the course of my participation in this activity. In the event of any actions, regardless of where venue lies, any such actions shall be filed in the State Court of Queensland or New South Wales.
Permission to Obtain Medical Assistance: In the event of any injury, illness, emergency, accident or other harm sustained by me (or by the minor on whose behalf I am signing this document), I hereby give Little Frothers Surf School permission to obtain Medical Assistance, in which event I hereby make the same releases and waivers in Little Frothers Surf School favour as I have otherwise made in this agreement in connection with any such medical assistance sought or not sought. In addition, the expenses for any such medical emergency shall be my sole responsibility and not that of Little Frothers Surf School.
I HAVE READ THIS DOCUMENT IN ITS ENTIRETY AND IT IS MY INTENTION THAT IT BE BROADLY CONSTRUED IN FAVOR OF LITTLE FROTHERS SURF SCHOOL IN THE EVENT OF ANY AMBIGUITIES, WHICH SHALL BE RESOLVED IN LITTLE FROTHERS SURF SCHOOL FAVOUR. I UNDERSTAND THAT I AM ASSUMING ALL THE RISKS INHERENT IN THIS SURFING ACTIVITY, AND THAT I MAY BE INJURED, BECOME ILL, OR EVEN DIE AS A RESULT OF SURFING. I UNDERSTAND THAT THIS IS A RELEASE OF ANY AND ALL CLAIMS. I UNDERSTAND THAT THIS IS THE ENTIRE AGREEMENT BETWEEN ME/ THE PARENT/GUARDIAN OR ADULT FOR( LITTLE FROTHERS SURF SCHOOL), AND THAT NO REPRESENTATIONS HAVE BEEN MADE TO ME BY LITTLE FROTHERS SURF SCHOOL OUTSIDE OF THIS AGREEMENT. I VOLUNTARILY SIGN MY NAME BY CLICKING IN THE BOX PROVIDED AS EVIDENCE OF MY ACCEPTANCE OF ALL THE PROVISIONS IN THIS RELEASE AND MY AGREEMENT TO BE BOUND BY THEM
THIS WAIVER WHEN CLICKED ON THIS WEBSITE AND BOOKING IS PAID IS IN CONJUNCTION TO THIS WAIVER FORM I AGREE WITH THESE TERMS AND CONDITIONS.